The novel coronavirus (COVID-19) is having a significant impact around the globe. From individuals and families, to communities and economies. These are unprecedented times and it is critical that businesses play their part in helping stop the spread of this virus.
Lucky Iron Fish Enterprise (LIFE) is based in Toronto, Ontario (Canada). From this office we facilitate the shipment of our products to over 80 countries around the world. Lucky Iron Fish Enterprises (LIFE) is following the advice of the Public Health Agency of Canada and Toronto Public Health and has instituted a Work From Home policy till April 1st (or longer, if advised by health authorities).
We have a dedicated team who are working from home to bring you the same great service and attention. Our customer service team is still available to answer any questions by email (firstname.lastname@example.org), by phone (1-888-717-4224), or on our social media channels (Facebook, Instagram, Twitter). Currently there are no disruptions in our shipping channels. If any issues do occur we will be sure to communicate them to our customers.
Until further notice, in order to protect the health and safety of our workers, we have also made the decision to suspend our 30 day money back guarantee. If you have submitted a return request, we will be sure to follow up with you once we resume accepting returns.
If you are an organization looking for information on bulk purchasing we would love to hear from you. Please email email@example.com and we will put you in touch with the right people. Please let us know if you are a retailer, NGO, or corporate so we can send you the appropriate pricing.
Over the past few weeks we have been asked if there is a link between iron deficiency and the novel coronavirus. Nutrition is a critical determinant of immune responses and malnutrition is the most common cause of immunodeficiency worldwide. However, the novel coronavirus is a serious health issue and we are not aware of any study that directly links iron status and infection. Please be aware of the sources you are getting information about COVID-19. To avoid any myths or unsubstantiated facts please ensure you are receiving information from reputable sources such as the World Health Organization (WHO), The Public Health Agency of Canada (PHAC), or the Department of Health and Human Care (U.K.).
Working together as a united society we will be able to stop the rapid spread of this virus and we thank you for your patience and understanding during this extraordinary time. Please continue to follow federal, state/provincial, and municipal recommendations for keeping you and your community healthy and safe.
Dr. Gavin Armstrong
Founder and CEO