Shipping & Returns

Canadian orders are shipped from Canada. All other orders are shipped from the USA

All orders require up to 3 business days of processing time from time of order until they leave the warehouse

Canadian orders are shipped from Canada. All other orders are shipped from the USA

Shipping times vary depending on destination and tracking is available for most destinations

Shipping rates vary by destination and order weight. Shipping costs and estimated delivery times are quoted during the checkout process

Shipments to difficult to service regions (see below) are at the buyerโ€™s risk and we strongly recommend contacting our customer service department at info@luckyironfish.com to arrange delivery by courier service. Though a courier shipment is more expensive, delivery will be guaranteed

We ship to over 90 countries worldwide. If shipping options donโ€™t appear when you are placing your order it is because shipping is not available for your area. This is likely because costs are too high and the area is too difficult to service. We may be able to send the order by courier service. Please contact our customer service department for options

TIPS FOR ENSURING PROMPT AND SUCCESSFUL DELIVERY

Double check that your shipping address is correct and includes all address details before finalizing your order

Shipping addresses should be entered in English with no accents or special characters

DUTY AND CUSTOMS CHARGES

Your order may be subject to duty, taxes or other import fees depending on where you live.

Please check your country's import rules before ordering. Lucky Iron Fish is not responsible and has no control over fees levied by the country of import.

ESTIMATED DELIVERY TIMES

Please note that the shipping times do not include the processing time and are estimated based on the date they leave our warehouse. Days are business days - they do not include weekends or holidays.

Customers do have the option of paying for courier delivery service to guaranteed door to door delivery.

Please contact us at info@luckyironfish.com to arrange delivery by courier.   

RegionEstimated Delivery TimesTracking
                                                              

HOW TO REACH US 

If you need to cancel or change an order after you've placed it, we will try to accommodate your request. Orders are shipped promptly so please contact us right away so we can cancel or change it before it has been shipped. Once your order has been processed by our warehouse, we may no longer be able to cancel or change it. If this happens, we will work with you to facilitate a return once your order has been delivered. 

Please contact customer service by:

Email: info@luckyironfish.com
Phone: 1-888-717-4224 (Monday to Friday, 9:00 am to 5:00 pm EST)

RETURN POLICY

We will gladly accept returns within 30 days from the date of order delivery. Refunds of the purchase price and original shipping cost will be made in the original form of payment. The customer is responsible for any shipping costs required to return the product(s) back to us.

Please note the following exception to our return and exchange policy:

- Providing the incorrect shipping address at checkout would result in a replacement or refund for the cost of the fish, but would not cover a refund for the original shipping charge.

All returns MUST be initiated online by following the easy steps below:

- Complete the Return Request: https://luckyironfish.com/pages/return-request
- Once you've requested a return, our customer service team will provide you with the necessary information to ship the product back to us via your preferred shipper. We are not responsible for lost or misplaced items that do not reach us and we recommend securing a tracking number.
- Once we receive your return, we will process the refund within 7 business days. You will receive an email notification confirming the refund processed back to the original method of payment. Please also allow 5-7 days for your bank or credit card company to post the refund.

EXCHANGE / REPLACEMENTS

If you would like an exchange, we recommend filling out the return form above. Afterward, our customer service team will determine if an exchange is appropriate or if a refund is better suited.

RETURNS FOR PRODUCTS PURCHASED FROM A RETAIL STORE

We only accept returns for products purchased on LuckyIronFish.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy. If you purchased your product on Amazon, please initiate the return process through them directly.

If you are still unclear on our Return Policy, please feel free to contact us directly.  

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